installation, Cannot add to the server Junk E-Mail Lists

I have a user that we just setup with Outlook 2007 and was using 2003 that is
getting the following pop-up message perodically:

Junk Mail Blocked Senders
List - "Cannot add to the server Junk E-Mail Lists, you are over the size
allowed on the server. The Junk Email Filter on the server will be disabled
until your Junk Email lists have been reduced to the size allowed on the
server. Would you like to manage now?"

The size of his contacts is only 213K and he only has about 12 entries under
the other tabs in Junk E-Mail. I have cleared out all of the entries and
still get the error. We are on Exchange 2003 SP2. I do not wish to up the
size in the registry on the Exchange server since this is an isolated issue.
Cany anyone offer any assistance on this?

Thanks.

How many items in the various Junk "lists" do they see when they access
their mailbox using OWA? You should be able to at least view the Safe and
Blocked senders lists in OWA.

You can try the /cleanrules switch. This will delete all rules, so if they
are a "heavy" rules user you might have them export out their rules first.

If the user is in cached mode, do they see the same error if they try to add
a new item to the "blocked senders" list using an Online mode profile?

--
Thanks

greg mansius [MSFT]
Microsoft Office Outlook Support

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email to this address, post a reply to this newsgroup.

Thanks for the response. Currently there are no items in the Junk lists that
I see through OWA. Yesterday he exported all of them and deleted them. We
then tried ot setup a new outlook profile with these lists blank and still
recived the error message. Later in the day he imported his lists back but
they did not show up on his home laptop. What is the key to making sure that
they are stored on the server and not locally when they are imported. There
are currenlty 32 rules seup "mosty move rules". Is there a way to tell what
the size rules folder is? I assume that this could be the culprit. I have
seen the error in both cached mode and online mode.

Thanks,

Bob

ob,

Can this user add an entry to the blocked senders list using OWA? If so,
does the item show up on his Outlook client.

How is this user connecting to their mailbox? RPC/HTTP?

Please have them try these steps:

1. Exit Outlook
2. Log into OWA
a. Turn off junk mail filtering and save the configuration
b. Turn it back on
c.Add an address to the blocked senders list.
d. Remove the address from the blocked senders list.
e. log out of OWA
3. Connect to the mailbox using an Online mode profile
a. Try to add a new item to the blocked senders list

If you are able to add a new entry without an error, try a new Cached mode
profile once more (don't delete the old one). Make sure the new profile
points to a new .ost file and not the original .ost file.

--
Thanks

greg mansius [MSFT]
Microsoft Office Outlook Support

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email to this address, post a reply to this newsgroup.

"Ballinski" < XXXX@XXXXX.COM > wrote in message
news: XXXX@XXXXX.COM ...

reg,

The user can add users using both outlook 2007 and owa. The user is
connecting with outlook 2007 exchange client. The issue only happens when he
uses outlook 2007 on his local workstaion and laptop. The error comes up in
poth cached mode and online mode. He has outlook 2003 using the exchange
client on another workstation and there are no problems. I have tried
deleteing the profile and creating a new one first with non cached mode,
deleted the .ost and created a new one. Are there any tools like mdbvu32 that
can see the acctual junk mail data on exchange?

Thanks,

Bob


"Greg Mansius [MSFT]" wrote: