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2. Comcast customers: Use Public DNS Servers instead of Comcast's

3. Comcast High-Speed Internet Enhances Comcast.net to Become

4. Comcast Launches 'Comcast Teleworker' Internet Service

5. Comcast to Double Downstream Speeds For Comcast High-Speed

6. IMPORTANT!! ALL COMCAST Subscribers!! PLZ READ! COMCAST COMCAST

7. IMPORTANT!! ALL COMCAST Subscribers!! PLZ READ! COMCAST COMCAST

BigPecs8 wrote:
> As of Thursday, October 26, 2006, my personal Comcast internet account has
> been suspended by Comcast citing "abuse".
>
> I have rec'd no recent communications in any format from Comcast in
> reference to this suspension and can only conclude that this action is the
> result of an earlier "abuse" ticket from August, 2006.
>
> I subscribe/did subscribe to Unlimited News as a newsgroup provider and did
> not use Comcast for newsgroup file/message retrieval.
>
> Comcast permits any of their internet subscriber customers to
> download/retrieve a total of 2 (yes, two - this is not a typo) gigabytes of
> files/messages per month from their newsgroups.  If you are in the middle of
> downloading a file and you have hit your 2 gb limit, you would be permitted
> to finish/conclude that particular download only with the amount above 2 gb
> coming off your next month's quota/limit.
>
> In reference to the August complaint I received one telephone call without
> any Caller ID around 8:30 PM one Thursday evening.   According to an
> individual "John" of their Legal and Internet Abuse Division, I, as a
> Comcast internet subscriber, was guilty of "excessive usage" and was being
> warned that any further/repeated incidents of "heavy usage" would result in
> the suspension of my Comcast internet account.  John went on to say that
> this potential suspension was at his/their sole discretion and could occur
> at any time, for any reason and without any prior notice, warning or
> communication whatsoever.  John went on to say that my excessive usage could
> only be the result of my operating a business from my home and that I should
> contact Comcast Customer Service to subscribe to a commercial account.  The
> cost of my personal account is/was $24.95 per month - introductory price.
> The cost of a commercial account is a little over $200.00 per month plus
> tax.
>
> In my defense, I informed John that my newsgroup message/file retrieval was
> from Unlimited News and not from Comcast's newsgroups so how could this be a
> concern of theirs?
>
> John stated that Comcast did not care as to whether or not the message/file
> retrieval came from their newsgroups, someone else's or whatever.  The point
> was that it used "their bandwidth".  Comcast and Comcast was now monitoring
> and
> recording usage "of their top 20%" internet subscribers and was determined
> to rid themselves of these customers.
>
> I asked John if the files your computer downloads when accessing a
> new/different web page were included in/on this "usage meter" total and he
> replied that any and all byte transference was included.
>
> Since a different newsgroup provider feeds Comcast, I asked if my
> subscription were changed from Unlimited to their "preferred" newsgroup
> provider (GigaNews) would I still be in jeopardy of having my account
> cancelled.
> Absolutely was the answer from John.  "Newsgroup subscription firms and
> software for newsgroup reading are the main culprits for internet abuse and
> Comcast is making their demise our company's top priority."
>
> I stated that in addition to Unlimited News I used the news reader software
> from NewsRover.  Could this be causing a problem I asked.
>
> John stated that he felt he had made Comcast's position very clear in this
> regard and that personally he would be glad when they were all gone.
>
> "What was the number of byte pass through that was considered abusive?" I
> asked.  "There is no set number it's just the top 20%" was John's reply.
>
> "How can I monitor my total byte usage passed through Comcast?"  "I don't
> know," said John.  "We have those numbers but we are not going to make those
> available to you."
>
> Can you legally threaten disconnection of internet service for excessive
> usage under Comcast's Terms of Service?  According to John, the TOS of
> Comcast's internet service are so broad in interpretation that they can
> pretty much do whatever they want.  "Learn to live with it and find another
> ISP" he stated.
>
> Yes, if you read or see much on the internet and, in particular, the
> newsgroups you may have become pretty calloused as to what's credible and
>
> what's a load of BS.
>
> Don't take my word for it.  If you're a Comcast internet subscriber, call
> the customer service dept number listed on your bill and ask for the
> telephone number of their Legal and Abuse Dept.
>
> The Abuse Dept vermin have clearly stated that the regular Comcast service
> representatives are not aware of the abuse dept's actions and do not have
> access to their information.  Comcast Abuse Dept numbers are 856-317-7272 or
> 856-324-2025 or 856-638-4000.  You don't/won't know if you're a "criminal"
> until after you're "suspended".
>
>  XXXX@XXXXX.COM              <<<------<<<  Remove Z for my
> "temporary" e-mail address.
>
>
> UPDATE!!
>
> I have now been informed that I can make an "application for reconnection"
> at the end of the twelve month suspension period but the decision(s) of the
> abuse dept Gods is final, without appeal and covered under their TOS.
>
> Right!
>
> I intend to file suit within the next 10 days and would welcome any
> supportive information.
>
> Big

"POLISHING THE BISHOP ???"  Never heard that one before .... LMAO !!!

8. Comcast Frustration Building... Please Help Me, Help Comcast Troubleshoot