comp.dcom.sys.nortel - Nortel telecommunications products and systems.
Hello, for the last few days we have been trying unsuccessfully to get slave a 3Com NBX3000 system to a Meridian Option 11c. The NBX 3000 is fitted with a E1 Digitial Line Card and the Meridian with a "Euro ISDN(30e)" card (NTBK50AA). We have been attempting to use QSIQ as the communications protocol withoput success. Anyone have any experience of a similiar setup?
I was wondering if anyone out there knew if there exists a reference guide to the Meridian Option 11C PBX which would give a comperhensive understanding of the various extensive class of service options that exist. I am trying to get a better understanding of what options do in fact exist as I am relatively new to the PBX world. Thanks in advance for any and all help.
I am new to managing this equipment and am looking for a good source of training and documentation. If anyone knows where there's a good place to start I would greatly appreciate it. I have browsed through the Nortel site and it is a bit overwhelming. My current project is to reconfigure an ACD queue to roll to another when the only two agents are logged out. I know this may sound simple to many of you but as I said I am new to this and have been forced to learn while doing. The documentation that comes with the switch software is a bit cryptic at times and I don't want to make more problems. Juding from the number of posts regarding ACD queues and corruption it appears it can happen quite easily.
Hopefully a simple one. How do you set up Agent Activity codes on a Symposium / Meridian 1 combo. I've put the details into Symposium, but only get a key press beep when the agents press the code. I guessing some programing needs to be set up on the Meridian, but we're at a bit of a loss as what, as we can't find it in the manuals. It's; Option 61 rel 25.1 Symposium 4.0 IP2004 Phones Thanks for any help. Stu..