bcm >> Missing PRIMARY CONTACT button for some users

by U3RldmUgUGx1bWxlZQ » Mon, 26 Feb 2007 12:02:08 GMT

Hello, we have installed BCM 2007 and so far LOVE it - I hope the work
continues on this product. It has been a blessing so far for our small IT
business. (We are partners but didn't want to go to full-blown CRM yet).

The problem that I have is on my account (the admin) I have lost some of the
fields in our ACCOUNT screen - I cannot see the PRIMARY selector or the
linked user's name. Our other users have no problem. I suspect the only
thing I did was click on the Modify Form button to check it out. (I didn't
change or remove anything) Any help would be appreciated!
- Steve


bcm >> Missing PRIMARY CONTACT button for some users

by Clinton Ford [MSFT] » Tue, 27 Feb 2007 02:17:46 GMT


Thanks for reporting this issue. I've seen this once, but have not been able to reproduce the behavior after rebooting my laptop.
Try rebooting and let us know that doesn't help.

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights

Hello, we have installed BCM 2007 and so far LOVE it - I hope the work
continues on this product. It has been a blessing so far for our small IT
business. (We are partners but didn't want to go to full-blown CRM yet).

The problem that I have is on my account (the admin) I have lost some of the
fields in our ACCOUNT screen - I cannot see the PRIMARY selector or the
linked user's name. Our other users have no problem. I suspect the only
thing I did was click on the Modify Form button to check it out. (I didn't
change or remove anything) Any help would be appreciated!
- Steve





bcm >> Missing PRIMARY CONTACT button for some users

by U3RldmUgUGx1bWxlZQ » Wed, 28 Feb 2007 01:47:13 GMT

Rebooting does seem to fix the issue for a time but then the field goes away
again. Also the missing fields did re-appear w/o rebooting yesterday when
one of my staff logged into BCM and was using it.

So far it only appears to affect the admin or "owner" accounts. E.g. I
setup the software and assigned remote access to others.
- Steve






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