transport, 2nd E2K Server can send mail to first but can't receive mail back

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transport >> 2nd E2K Server can send mail to first but can't receive mail back

by Connie » Sat, 04 Oct 2003 02:09:44 GMT

Just installed a second exchange server in domain with two
sites (first server is KERMIT (been only exchange server
for quite some time), 2nd is GONZO (brand new)).

Created a mailbox on GONZO for a user and sent a test
message to a user whos mailbox resides on KERMIT and was
received successfully. Tried to reply to message and
message never received by user on GONZO. Also tried to
send a new message from KERMIT to user on GONZO...no luck.

Single routing group, both servers show up as members.

I'm sure I'm missing a step here but I'm not sure what it
is. Can anyone help?

Thanks!

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transport >> 2nd E2K Server can send mail to first but can't receive mail back

by Jenny Frye [MSFT] » Sat, 04 Oct 2003 02:46:25 GMT


Connie,

Are the messages queueing on the KERMIT server? If so, go into the
properties of the SMTP queue and check the status. This will often provide
additional clues as to the problem. Also, do you have DNS records set up
for GONZO on the DNS servers?

--
Jenny Frye
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.
Please do not send email directly to this alias. This alias is for
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transport >> 2nd E2K Server can send mail to first but can't receive mail back

by Connie » Sat, 04 Oct 2003 03:47:22 GMT

Thanks for the rapid response!

On Kermit, when I go to Exch System Mgr, First Admin Grp,
Servers, KERMIT, Protocols, SMTP, Default SMTP, Queues,
and I highlight and queue (including gonzo.ipsc.ua.edu
(remote delivery)), in the right side panel it
says "enumerate messages from the queue node" (not sure
what that message is telling me and it's the only thing
there).

Additionally, instead of a green checkmark over the queue
folder icon, there is a white circle with a blue arrow
circling to the right. Does this mean anything?

Thanks,
C.


go into the
will often provide
DNS records set up
confers no rights.
alias is for
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transport >> 2nd E2K Server can send mail to first but can't receive mail back

by Jenny Frye [MSFT] » Sat, 04 Oct 2003 22:08:47 GMT

Connie,

The blue arrow is an indication the queue is in a retry state. If you
right-click on the queue folder, there is an option called Properties.
Click on that. In the next dialog window, there will be a status field.
Here it will likely say the queue is in a retry state. There is another
field below this that will sometimes provide additional clues to the
problem. Do you see anything there?

--
Jenny Frye
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.
Please do not send email directly to this alias. This alias is for
newsgroup purposes only.
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transport >> 2nd E2K Server can send mail to first but can't receive mail back

by Connie » Tue, 07 Oct 2003 02:24:40 GMT

Status reads: Retry, Remote Delivery

Dialog box below says 'the connection was dropped by the
remote host'.

???
state. If you
called Properties.
a status field.
There is another
clues to the
confers no rights.
alias is for
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transport >> 2nd E2K Server can send mail to first but can't receive mail back

by Jenny Frye [MSFT] » Fri, 17 Oct 2003 04:05:57 GMT

Hi Connie,

Are you still having this problem? The connection was dropped by remote
host can have different root causes including:

- corrupt SMTP configuration/metabase on Exchange server
- packets dropped by firewalls or routers
- 3rd party filtering programs installed on Exchange server (i.e. an example
is GFI Mail Essentials)

To check the SMTP configuration, follow the steps in the following article:

XIMS: Cannot Send Mail After Re-Installing the IIS SMTP Service
http://support.microsoft.com/default.aspx?scid=kb ;en-us;290290

If all the SMTP verbs are present, this might be a networking problem. You
can use tools such as telnet and netmon to troubleshoot this scenario. For
more information about these utilities:

153119 XFOR: Telnet to Port 25 of IMC to Test IMC Communication
http://support.microsoft.com/default.aspx?scid=kb ;en-us;153119

HOW TO: Use Network Monitor to Capture Network Traffic
http://support.microsoft.com/default.aspx?scid=kb ;en-us;812953

--
Jenny Frye
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.
Please do not send email directly to this alias. This alias is for
newsgroup purposes only.
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